Best House Cleaning Service in Louisville, KY!

1. How do I set up a cleaning service for my property?

Just click the Get a Quote  button and enter all information necessary about your cleaning needs and a customer representative will get in touch with you within 24 hours or you can click here. You can also call us during our business hours from 8 am-8pm or text us at 502-208-6655 anytime.  

2. Do you service my area?

We cover the Louisville area, Prospect, Oldham County, Jeffersonville, Clarskville and New Albany, Charlestown  and Sellersburg Areas

3. What is included in a maintenance cleaning?

Our cleaning professionals use a standardized cleaning checklist for each job. Your purchase is a contract with your cleaning team to complete the items on checklist.
Click Services to see what is included in each service!

4. Will I need maintenance or deep cleaning?
If you are a first time customer and haven’t had your house cleaned professionally or thoroughly in the past 60-90 days , we recommend you book an initial deep cleaning for your first clean. The deep cleaning goes further to get rid of dirt, grime, soap scum, and other gunk around your home. It’s a more thorough service than the maintenance cleaning.

5. How much will it cost?

We base your price on the total number of bedrooms and bathrooms, sq ft of the thouse and level of dirt through our dirt code- this gives you a simple and instant quote without worrying about paying extra if the job takes longer.  

6. Can you do hourly service rates?
We will service and charge hourly rates for custom cleaning/priority requests like e.g. one room or area only, odd cleaning request, recleaning from a different company that did the initial cleaning and  recurring maintenance cleaning for big houses.

7. Do you bring your own cleaning supplies,products?

Absolutely! You will not need anything except running water and working electrical outlets plus a step ladder for hard to reach areas.

1. How do I log into my account?

Just go to our homepage and click “LOGIN” in the bottom of the page. Once you’re logged in to your account, just click your name in the upper right corner to manage any account options-a list should drop down.

2. How do I change my address?

Once you’re logged in to your account ,just click your name in upper right corner to manage any account options-a list should drop down.

3. How do I change my credit card?

Once you’re logged in to your account, just click your name in upper right corner to manage any account options- a list should drop down.

1. Do you send reminders when you’re on your way ?

Our platform will automatically email you 48 hours and 24 hours  before your booking. You will be notified by text message when the cleaner is on their way.

2. What is the 2-hour arrival window?

We have an “arrival window” of 2 hours to account for unpredictability of traffic, parking, and previous bookings taking longer than expected. For reference, about 50% of the time your cleaner will, arrive in the first hour.

3. How many cleaners do you send?

For any maintenance cleaning services under 1500 sqft house we normally send 1 cleaner. Sometimes there will be 2 for training purposes .
For homes greater than 3000 sqft we will try to send a team of 2( sometimes more if there are trainees present). For any initial deep cleaning, we typically send at least 2 cleaners.

4. Do you use green cleaning products?

We prioritize environmentally friendly practices by using eco-friendly cleaning products. Our primary choice is Envirox, which features a patented formula combining cold-pressed orange oil and hydrogen peroxide. This unique blend effectively cleans, deodorizes, degreases, and sanitizes all water-safe surfaces, ensuring a safe and healthy environment.

5. How do you ensure quality?
To ensure exceptional quality, each of our services includes a comprehensive checklist that our cleaners meticulously follow. Before the cleaning is complete, we invite you to review this checklist to confirm that all areas meet your expectations and to point out any overlooked spots. Our cleaners are trained in the “Perfect Maintenance Cleaning Method” and participate in ongoing training to maintain high standards. This approach helps us leave your home as spotless as possible!

6. What if my house is extremely dirty? 

In the event we arrive at your property and the condition of the house is extremely dirty and is more than the scope of our regular service, we have the right to either a) reschedule for a different time to accomodate the extended time to clean the house and b) charge you extra accordingly to what is fair base on the length of time we can clean the property and how much supplies is needed to clean the property. We would ask you first to let us know which option you prefer and if neither of this option is agreeable to you, we will charge you a $50 service fee for coming to your house. We strongly recommend that you can be honest as possible about the condition of your property we are going to clean to avoid incurring these charges. If we are unable to do an inperson visit of your house, we require you send us photos 48-72 hours before the cleaning schedule.

1. Can I trust my cleaning professional?

We vet all our cleaning professionals through national criminal background check, reference check, face to face interview 

2. What happens if something goes wrong with the service?

If there is anything wrong with your appointment, we will be sure to make it right! Deep Blue Clean thrives on returning customers and referrals, so any mishaps are an opportunity for us to show integrity and excellent customer service!

If you believe anything to be broken or missing, please report within 72 hours.

3. Is my billing information kept safe and secure?

Our booking page is protected by extended validation SSL. Second, our booking form has its own layer of protection. Third, credit card transactions are processed by stripe and are layered on their own security protocol. Finally, no credit card numbers area stored in our system( only a token that allows us to charge the card). Rest assured we take your security very seriously.

4. What is your 100% satisfaction guarantee?

If you are not completely satisfied with your cleaning, we will come out and reclean the affected area( within a 3 day window) . Just report the problem to us within 48 hours of cleaning .

5. What is your refund policy?

We don’t typically offer refunds. Our first option if you are not satisfied or there were a lot of areas missed and not clean properly is for us to reclean it and the second option will be to apply a credit to your future service.

1. Things happen, we understand. If you plan to cancel your appointment, we kindly ask you to do it 48 hours before the cleaning schedule as we assess $50 fee for any cancellations made less than 24 hours from your appointment time. 
Contact us immediately at 502-208-6655 or info@deepblueclean.com

2. If you are rescheduling your appointment to the next available date, we do not charge a fee , however if you reschedule within 2 hours of your appointment time, we will charge you $50 for late rescheduling fee. Contact us immediately at 502-208-6655 or info@deepblueclean.com

3. For customers who book a cleaning service within 24 hours of scheduled appointment. We will only charge you a cancellation/rescheduling fee of $50 if you cancel/reschedule within 2 hours of appointment time.

4.Access to your home: We must assess a 50% fee when you don’t leave access to your home the day of service. There are no exceptions after the first incident.